COMMUNITY MANAGER

Reports to: Operations Director

Hours: 30-40 hrs/week

We are looking for an energetic, self-driven, team player who is passionate about community and hospitality. The Community Manager is responsible for the overall member and community experience at MAKERS, including guest experience, member events, member communication, sales and retention. This position is to act as the director of first impressions, manage member processes and own partnerships related to member benefits. This person will create a stellar member experience! 

Summary

The Community Manager will own the member experience with the main goals being:

• Create a consistent and quality member & guest experience

• Create, implement and host a robust calendar of member events and programming

• Create and maintain operational efficiencies on a daily, weekly and monthly basis

RESPONSIBILITIES

Member/Guest Experience & Sales 

  • Provide a welcoming and hospitable environment to all members and guests.

  • Act as the head of Member relations, field all member questions and feedback

  • Give occasional scheduled and drop in tours and follow up with potential members

  • Prepare the conference rooms for non-members

  • Assist with marketing and social media projects

  • Educate and become knowledgable on the coworking industry trends, local business happenings and current events.

  • Respond to inquiries from potential members and conference room clients

  • Create and track sales metrics on a weekly and monthly basis

  • Liaison with the Operations Director to determine Makers target demographic and create marketing campaign

  • Attend networking events in the community

  • Periodically follow up with each individual member and/or team

  • Procure and manage member benefits and partnerships and local partners

  • Gather member and guest feedback through face to face interactions and quarterly surveys

  • Resolve member issues with professionalism and patience

  • Answer all incoming phone calls

Administrative & Membership Processes

  • Standardize procedures to improve efficiency

  • Create the agenda and lead weekly Membership meetings

  • Attend weekly staff meetings & retreats

  • Manage Conference room reservations

  • Manage new member on-boarding

  • Coordinate and host new member orientation

  • Coordinate and distribute Mail

  • Facilitate outstanding customer service

  • Input and maintain accurate data across various platforms

  • Write the monthly newsletter

Member Programs/Events 

  • Manage community initiatives designed to develop member relationships

  • Create and implement new member events and programming with weekly and monthly free member events

  • Create monthly community events that are open to the general public

  • Liaison with the Event Manager to maintain programming that is relevant to the community

Space Vibe/Aesthetic 

  • Do a daily walk through of the space to take notes on any improvements/changes that need to be made

  • Liaison with facilities team on building operations and maintenance

REQUIRED SKILLS

  • A minimum of 2 years of experience in customer service and/or hospitality

  • Self starter who has the ability to work independently

  • Excellent people skills and passion for building community and customer services

  • Detail-oriented, punctual, organized and friendly

  • Team player

  • Forward thinking and not afraid of change or improvement

  • Excellent verbal and written communication

  • Experience in event planning and community engagement preferred

  • Experience in administrative work preferred

  • Customer service experience preferred

  • Fluent in Microsoft Office